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RESPONSIBLE
TO: ASSOCIATE DIRECTOR OF THE FLORIDA FUND
MAJOR FUNCTIONS:
The Phone Program Coordinator manages and executes the year-long Phone
Program.
The Phone Program uses a staff of more than 100 paid student employees
to solicit support from alumni and friends of the University of Florida.
DUTIES AND RESPONSIBILITIES:
E1. Oversees the general operations of the entire Phone Program,
including managing supervisors, establishing calling schedules, and
managing computer database files.
E2. Interviews, hires and trains all student callers and supervisors.
Ensures proper attendance and high caller performance through monitoring
and counseling. Has the discretion to terminate the employment of any
student as necessary. Develop, review and revise recruiting,
interviewing and hiring techniques to better promote employment
opportunities to University of Florida students.
E3. Generates daily and weekly reports, analyzes progress, adjusts
strategy as needed and initiates any report that better communicates the
effectiveness of the Phone Program.
E4. Works closely with the Personnel Office. Ensures paperwork and
payroll are accurately prepared and completed in a timely manner.
E5. Processes pledges for accuracy and ensures they are mailed daily.
E6. Develop and implement a comprehensive incentive plan for the benefit
of Phone Program employees.
E7. Develop and modify training to improve overall effectiveness of the
program.
E8. Works with Deans, Development Officers and/or others representing
colleges or units to plan and conduct telefunding campaigns.
E9. Other duties as assigned.
"E" indicates Essential Functions, which are the functions that this
position exists to perform.
Any incumbent in this position must be able to perform all of these
essential fundamental duties, with or without reasonable accommodations.
Management retains the right to modify or add duties at any time.
QUALIFICATIONS:
Education: A bachelor's degree or an equivalent combination of
education and experience required.
Experience and Job Knowledge: One or two year’s related experience
preferred. Experience in annual giving or in a related development field
will be given preference. Telefundraising experience preferred. The
ability to work efficiently with minimum supervision, to deal with the
public in a professional manner and to communicate clearly and
accurately is required. Previous experience supervising students is
preferred.
Knowledge of an automated telefunding system (preferably CampusCall) is
desired.
The incumbent should be computer literate in these areas in a PC
environment:
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CampusCall
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E-mail
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Microsoft
Office
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Windows
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WWW browsers
ADDITIONAL
CONSIDERATIONS:
Attention to detail and a
professional appearance and demeanor are required.
The incumbent must work well with other coworkers to promote and
maintain a positive work environment.
The incumbent must maintain confidentiality of all information entrusted
to this position.
The incumbent will work 1 pm to 10 pm, Monday through Friday and on an
“as needed” basis on weekends and mornings. |
Consecutive Giving.
Implementation of a consecutive giving recognition program.