|Description of the school.
Description of the mission of the school.
The Dialogue Center Supervisor recruits, trains, and supervises student
employees for the Annual Fund Dialogue calling center; cultivates
donors; solicits incentive gifts for student workers; conducts the
Write-a-Thons (volunteer students writing personal notes to donors) and
the Thank-a-Thon (volunteer students thanking donors for their gifts).
This position reports to the Director of the Annual Fund. Specific
duties include but are not limited to the following:
- Recruits, trains, monitors, and
supervises students for the Annual Fund DialogueCalling Center.
- Shares supervisory responsibilities for
a non-exempt staff member; provides work direction and problem solving
- Oversees automated predictive dialing
software for phone solicitation and serves as the College liaison to the
software help line for troubleshooting.
- Develops solicitation materials, writes
appropriate scripts, provides performance and quality control, creates
incentives, compiles time sheets and reports after each calling session,
and evaluates efficiency and effectiveness of student Dialogue callers.
- Works closely with the Development
Officers of the Annual Fund to develop scripts, time lines, and calling
- Cross trains with Development Officers
and Staff Assistant on the Dialogue program.
- Recruits, motivates, and supervises
volunteer students for the semi-annual Write-a-Thon and annual
- Attends Annual Fund planning sessions
and participates in Annual Fund meetings.
- Schedule throughout academic year late
afternoons and evenings Sunday through Thursday. During Summer, daytime
Monday through Friday.
- A professional who is decisive,
enthusiastic, good-natured, and dependable.
- Should be positive, a self-starter,
energetic, and able to adapt easily to circumstances.
- Successful candidate will have the
opportunity to work independently, to see immediate accomplishments
and results, to enjoy people --interacting with alumni, parents, and
students, and to help strengthen the program.
- Some college/Associate's Degree or
equivalent work experience is required. Bachelor's Degree preferred.
- Two years of volunteer or student
management and/or equivalent telemarketing experience also
- Ability to effectively train and
- Must have excellent oral and
written communication skills.
- Working knowledge of computer
operations, Windows-based word processing, and spreadsheet programs
The successful candidate will support and
contribute to the goal of achieving greater diversity at the college,
including supporting the fund raising for diversity and intercultural
initiatives within the context of overarching development priorities,
and will be able to work effectively with the many constituencies in a