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 Dialogue Center Supervisor

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Description of the school.

Description of the mission of the school.

ESSENTIAL DUTIES:

The Dialogue Center Supervisor recruits, trains, and supervises student employees for the Annual Fund Dialogue calling center; cultivates donors; solicits incentive gifts for student workers; conducts the Write-a-Thons (volunteer students writing personal notes to donors) and the Thank-a-Thon (volunteer students thanking donors for their gifts). This position reports to the Director of the Annual Fund. Specific duties include but are not limited to the following:
  • Recruits, trains, monitors, and supervises students for the Annual Fund DialogueCalling Center.
  • Shares supervisory responsibilities for a non-exempt staff member; provides work direction and problem solving assistance.
  • Oversees automated predictive dialing software for phone solicitation and serves as the College liaison to the software help line for troubleshooting.
  • Develops solicitation materials, writes appropriate scripts, provides performance and quality control, creates incentives, compiles time sheets and reports after each calling session, and evaluates efficiency and effectiveness of student Dialogue callers.
  • Works closely with the Development Officers of the Annual Fund to develop scripts, time lines, and calling priorities.
  • Cross trains with Development Officers and Staff Assistant on the Dialogue program.
  • Recruits, motivates, and supervises volunteer students for the semi-annual Write-a-Thon and annual Thank-a-thon programs.
  • Attends Annual Fund planning sessions and participates in Annual Fund meetings.
  • Schedule throughout academic year late afternoons and evenings Sunday through Thursday. During Summer, daytime Monday through Friday.

POSITION REQUIREMENTS:

  • A professional who is decisive, enthusiastic, good-natured, and dependable.
  • Should be positive, a self-starter, energetic, and able to adapt easily to circumstances.
  • Successful candidate will have the opportunity to work independently, to see immediate accomplishments and results, to enjoy people --interacting with alumni, parents, and students, and to help strengthen the program.
  • Some college/Associate's Degree or equivalent work experience is required. Bachelor's Degree preferred.
  • Two years of volunteer or student management and/or equivalent telemarketing experience also preferred.
  • Ability to effectively train and supervise.
  • Must have excellent oral and written  communication skills.
  • Working knowledge of computer operations, Windows-based word processing, and spreadsheet programs preferred.

The successful candidate will support and contribute to the goal of achieving greater diversity at the college, including supporting the fund raising for diversity and intercultural initiatives within the context of overarching development priorities, and will be able to work effectively with the many constituencies in a college environment.

 
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