A student writer can’t merely survive on the earnings from freelancing. It’s just not possible. With tuition, rent, gas money, and the occasional latte, it is necessary to get a part time job. This October, I got one of those job things. Since being hired onto the staff of a prestigious coffee company where I dress in black like a beat poet and don a green apron. People come to our store because they know that they will get great customer service and great coffee.

 

Last week, the head honchos from the head office came to check out our holiday setup and make sure we were doing things right. I was minding my own business, making fresh coffee, when they came up to me and asked: “How did you come to [GreatCoffeeLand]?” I told them that I had always been a customer.

What makes great customer service? My company’s mission is not just to provide great customer service&mda ... Read More »